Bespoke Upholstery /RE-Upholstery & Furniture Consultation

Cancellation Policy

# HS UPHOLSTERY **Customer Policy, Terms & Conditions** *Birmingham, United Kingdom* At HS Upholstery, we are committed to providing high-quality craftsmanship, professional customer service and a fair, transparent experience for every customer. Our policies are designed to protect both our customers and our business while maintaining the highest standards of professionalism. ## 1. Appointment Booking Policy - All appointments must be arranged and confirmed in advance. - Customers are required to contact HS Upholstery at least **1 hour before their scheduled arrival** to confirm attendance. Alternatively, our team may contact customers for confirmation. - If you are unable to attend your appointment, please provide at least **24 hours' notice** wherever reasonably possible. - Customers arriving more than **30 minutes late without notifying us** may have their appointment cancelled and rescheduled. - We reserve the right to rearrange appointments due to unforeseen circumstances and will notify affected customers as soon as reasonably possible. ## 2. Quotations and Pricing - Quotations are provided based on the information, measurements, materials and work requirements discussed. - Prices may vary depending on fabric selection, furniture condition, design complexity and additional work requested. - Any additional charges will be discussed and agreed with the customer before the relevant additional work begins. - Quotations remain subject to final confirmation and any stated validity period. - No additional work will be carried out without the customer's agreement. ## 3. Work Agreements and Authorisation - All agreed upholstery work must be clearly documented before commencement. - A written agreement will outline the services requested, materials, agreed pricing and any relevant specifications. - Customers will be required to review and sign the agreement before work begins. - Changes to an agreed project must be approved by both parties. - HS Upholstery will carry out work according to the agreed specifications, subject to any necessary changes approved by the customer. ## 4. Deposits and Payments - A deposit may be required before work begins, particularly for bespoke orders, specialist materials or larger projects. - The deposit amount and payment schedule will be confirmed before the customer agrees to proceed. - Any outstanding balance must be paid according to the agreed payment terms. - Where a customer cancels an order, any refund or deduct